Reset Admin user and Agent OTRS command line
# su -c "/opt/otrs/bin/otrs.Console.pl Admin::User::SetPassword [email protected] 123456" -s /bin/bash otrs Successfully set password for user '[email protected]'.
# su -c "/opt/otrs/bin/otrs.Console.pl Admin::User::SetPassword [email protected] 123456" -s /bin/bash otrs Successfully set password for user '[email protected]'.To reset the [email protected] on OTRS 6 it´s necessary to get access to the server’s shell and execute the following command:
su -c "/opt/otrs/bin/otrs.Console.pl Admin::User::SetPassword [email protected] 123456" -s /bin/bash otrs
Now the new root password is 123456. This command is also used to reset the password of any other Agent, just overwrite “[email protected]” with the Agent’s login.
su -c "/opt/otrs/bin/otrs.Console.pl Admin::User::SetPassword AgentLogin 123456" -s /bin/bash otrs
# su -c "/opt/otrs/bin/otrs.Console.pl Admin::User::SetPassword [email protected] 123456" -s /bin/bash otrs Successfully set password for user '[email protected]'.
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