Reset Admin user and Agent OTRS command line

# su -c "/opt/otrs/bin/otrs.Console.pl Admin::User::SetPassword [email protected] 123456" -s /bin/bash otrs
Successfully set password for user '[email protected]'.

# su -c "/opt/otrs/bin/otrs.Console.pl Admin::User::SetPassword [email protected] 123456" -s /bin/bash otrs
Successfully set password for user '[email protected]'.

To reset the [email protected] on OTRS 6 it´s necessary to get access to the server’s shell and execute the following command:

su -c "/opt/otrs/bin/otrs.Console.pl Admin::User::SetPassword [email protected] 123456" -s /bin/bash otrs

Now the new root password is 123456. This command is also used to reset the password of any other Agent, just overwrite “[email protected]” with the Agent’s login.

su -c "/opt/otrs/bin/otrs.Console.pl Admin::User::SetPassword AgentLogin 123456" -s /bin/bash otrs

# su -c "/opt/otrs/bin/otrs.Console.pl Admin::User::SetPassword [email protected] 123456" -s /bin/bash otrs
Successfully set password for user '[email protected]'.